General Information
Admission or access to any of the services offered at Holmesglen Private Hospital is available via referral.
Your local GP, physician, surgeon or allied health professional will be able to assist you with obtaining a referral to a private specialist who is accredited at the hospital and who can organise your admission or enrolment into a program.
During your stay you will be under the direct care of this private specialist who will from time to time be assisted by other accredited private specialists or hospital staff.
Once your admission has been arranged you will be given an online admission form to be completed and returned to the hospital at least 48 hours prior to your admission.
The staff of our pre-admission clinic will contact you prior to your day of admission either by phone or they may request that you make a brief visit to the hospital at a mutually convenient time.
Our staff will let you know what time to arrive and what items to bring with you.
They will also be able to answer any questions or address any concerns that you may have about your stay with us.
On arrival, please visit our main reception staff.
Please ask your nurse or doctor to inform you and your family/carer as soon as possible of your anticipated discharge date.
This may be able to be estimated according to your diagnosis and likely length of treatment before or at admission.
The nursing staff who care for you during your stay at Holmesglen Private Hospital are responsible for making sure that all the issues that may affect your care after discharge are assessed before you leave hospital, this is called Continuum of Care.
Our discharge time is 9.30am daily.
Please inform the nursing staff if you are unable to vacate your room by 9.30am.
On or before admission, we will provide:
- The level of cover provided by your health fund
- An estimate of all hospital charges
- Any out of pocket expenses that you may incur relating to your hospital stay.
We realise hospital and related charges can sometimes be difficult to understand, so please contact our accounts department if you would like further help.
As a Department of Veterans’ Affairs Veteran partnering hospital, DVA patients have immediate access to our care, in most cases without the need for prior approval.
What to Bring to Hospital
To help make your stay as comfortable and safe as possible, we recommend packing lightly.
If you are staying overnight, please bring only what you need for the first night. Family or loved ones can bring additional items once you are settled on the ward. Please label all personal belongings with your name to help prevent items from being misplaced.
Important Documents
- Any consent forms you have been asked to complete
- Medicare card or concession card (if applicable)
- Private Health fund card
- DVA card (for veterans, if applicable)
- A certified copy of a Power of Attorney or Advance Health Directive (if applicable)
Medical information and items
- A list of your current medications
- All medications in their original packaging
- Any relevant X‑rays, scans, doctor’s letters, or medical reports
Personal items
If you are staying overnight, you may wish to bring:
- Pyjamas or a nightgown and a dressing gown
- Slippers or comfortable, flat, non‑slip shoes
- Comfortable, loose-fitting clothing for daytime
- Toiletries (toothbrush, toothpaste, soap, deodorant, shaver, hairbrush)
- Mobile phone and charger or portable battery pack
- Headphones
- A book or similar item for comfort
Glasses/Hearing and Mobility Aids
- Glasses and/or hearing aids
- Your usual walking stick or other mobility aids
What not to bring
For your safety and security, please
· Leave all valuables at home
· Avoid wearing jewellery
· Remove nail polish before admission
What type of bag to bring to hospital
Please bring one small, secure bag, weighing no more than 10kg.
This could be:
- A small wheeled suitcase, or
- A soft bag with a zip, such as a light backpack, tote, or duffel bag.
Keeping bags small helps ensure the safety of our staff and other patients.
We would like to reduce the number of falls that occur at our facility. To achieve this we have a Falls Prevention Program.
Some patients are at higher risk of falling than others.
Please let us know if you have had any falls, or if you are concerned about having a fall whilst in our hospital or at home. We can organise a referral to our allied health team (eg. Physiotherapist) for an assessment.
Most importantly, if staff recommend you need assistance or supervision when moving around, please ask them for assistance and wait until they come to help you.
On admission to your room you will be shown how to use your nurse call bell. It is there for your safety so please use it if you require assistance.
Wheelchair drop-off/pick up from 10 minute parking area directly outside Holmesglen Private Hospital off South Road.
Patients may also be dropped off or collected via the car park.